We will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days of purchase. Please allow 1-2 weeks for your return to be received and processed. We’ll send an email when your return has been processed. We will credit your original form of payment for returns mailed within 30 days.
Shipping charges waived on Even Exchanges! Ordered the wrong size or color? No worries! If you need to exchange an item for the same item in different size or color, we will waive the Smart Label Fee and the new shipping cost for domestic orders.
Uneven Exchanges: If you would like to exchange merchandise for a different item, return label and new shipping fees will apply
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed. You may also check the status of your return by logging into your account and viewing your order history.
Your refund will be credited back to the original method of payment used to make the purchase.
Follow the directions on the back of the packing slip to return merchandise for credit or exchange. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.
- Your packing slip will include a pre-paid, pre-addressed return label. No postage is required.
- The cost of return shipping will be deducted from your refund – $5.95 per package.
- Drop your package in a mailbox, give it to your postal carrier, or take it to any authorized USPS facility.
- Your SmartLabel is trackable. Please email or call customer service to check the status of your return package.
- SmartLabel can be used for all US addresses including APO/FPO addresses and US Territories.
- Smartlabel cannot be used outside of the US or on oversized items.
Using Your Own Shipping Method
You can send items back to us at the address below using any other trackable/insured shipping method. Sorry, we cannot accept COD returns.
Hub of Love
Post Office Box130694
Carlsbad, CA 92013